Have your members add to their address book.Double-check that any unverified emails are correct (don't have typos) and are up-to-date.What can I (as an Admin) do to prevent contact info from going unverified in the future? If you notice email addresses that repeatedly go unverified, reach out to us at where we have the tools to get that taken care of for you! Also, the next steps are super helpful! This is usually because a member’s email address has been put on a ‘Do Not Mail’ list by their email provider after they mistakenly mark your notes as junk/spam or emails bounce a couple of times. All done!Ī note about verifying emails: while you can certainly verify an email address on your end, there is sometimes an underlying issue that causes it to go unverified again. Refresh your page and you will now see a green checkmark next to their contact info on the people page.Click the 'pencil' icon again to edit the email address/phone number and then paste it.Copy the member's email address/phone number, then delete it and click the green checkmark to save.Once on the 'People' page of a group that the member is a part of, click on the name of the member to pull up their member profile.If you see a 'Verify Email' button on the member's profile or below their email address, click it to verify them - all done! How do I reverify contact info that has gone unverified? Please note that if no emails have bounced, the 'Bounces' tab will not appear - this is good news! Yes! Select the group you sent the email note to, select the note, and then click the Note Analytics section. After this happens twice, the email address will go unverified in Flocknote. Sometimes these email providers get it wrong and mistakenly mark these notes as junk/spam. Though rare, this is simply the nature of how email providers work (bummer, we know). Here's the lowdown: After you send an email note, it leaves Flocknote and reaches each individual member's email provider. Both can be caused by multiple members attempting to share the same contact info.Unverified phone numbers are caused by false numbers/typos.Unverified email addresses are caused by spelling errors/typos or when notes to this address bounce back a couple of times consecutively (usually marked by the member's email provider as junk/spam).If a member signs up through Text-to-Join or your vanity URL, they will be sent an email to verify their information before they can receive email notes.If an Admin adds a member, this information will automatically be verified.It's simple - they'll have little green check marks next to them in your contacts list! If a member is missing these green checkmarks, this means they could also be missing out on your notes.īefore a member can receive emails or texts, we need to verify their information is correct. There are two ways that this happens: How do I know if contact info is verified? What are those little green check marks on my contacts list? How do I know if my members' contact info is verified?
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